FAQ

Yes. GENY Electric offers customizable solutions, including:

• Number of positions (3 to 48 test positions)

• Software interface (multi-language UI, export formats, operation modes)

• Test items and voltage/current range

• Cabinet design and size
  Let us know your requirements, and we will tailor the solution accordingly.

Yes. Most of our advanced models are equipped with:

• PC-controlled software

• Automated data acquisition

• Real-time monitoring and report generation

• Cloud synchronization (optional)

This helps streamline testing workflows and improve data accuracy.

• Standard models: 15–20 working days

• Customized models: 20–30 working days, depending on requirements

• Express service is available upon request

Our test benches support a wide range of functions, including:

• Starting test

• Error test (basic error, load error)

• Creeping test

• Influence factor tests (voltage, current, frequency, temperature, etc.)

• Power factor variation test

• Electromagnetic compatibility test (optional)

GENY Electric provides:

• 1-year warranty on all systems

• Lifetime technical support

• Spare parts availability

• Fast response for domestic and overseas clients

• Remote diagnosis and troubleshooting

Please contact us through any of the following methods:

• Phone: +8613609025617

• Email: szh@geny.cn,ever@geny.cn

• WhatsApp / WeChat: +8613609025617

• Skype : zhuohan.shen

• Contact Us page on our website

We’ll reply within 24 hours.

Yes, we can provide:

• Product brochures (PDF)

• Technical specifications and CAD drawings

• Demo videos and operational guides

• Reference project cases (domestic & international)

Let us know what you need, and we’ll send it right away.

Yes. We offer:

• On-site installation and commissioning (available nationwide in China)

• Remote technical support and video guidance

• International installation services (available with additional fee)

We also provide comprehensive training on operation and maintenance.

We’re here to help. Submit your question via our Contact Us page, and we’ll get back to you as soon as possible.